Privacy Policy Statement

This Privacy Policy Statement (this “Policy”) discloses the privacy practices of RENK Shanghai Service and Commercial Co., Ltd. (“we”, “us” “our”) and our website,, regarding the collection, use and disclosure of personal information. This Policy applies solely to personal information collected by our website, except where stated otherwise. It will notify you of the following:

  • What information we collect;
  • How it will be used;
  • With whom it is shared;
  • How it is secured;
  • How it can be changed or removed;
  • How Policy changes will be communicated; and
  • How to address questions or concerns about our collection and use of personal information.


Under the prerequisite that we act as Controller, this Privacy Policy applies when you:

  • visit any of our websites or social media pages;
  • access or use any of our applications or platforms or other digital offerings (such as user forums on our websites or platforms);
  • register and/or attend to events hosted or attended by us;
  • contact our customer support;
  • do business with us; or
  • otherwise interact or communicate with us.

These services are hereinafter collectively referred to as “Service”. If you decline to provide your Personal Data or ask us to delete it, you may not be able to access or use the Services.


If you are a candidate for potential employment, the Privacy Policy also applies to your application process.


When you sign up for or use the Service, you voluntarily share certain personal information including your email address, and any other information you give us, including but not limited to:

  • Contact and business data: contact data consists of last name, first name, email address, physical address, phone number, country of origin and similar contact information, including in some circumstances usernames and passwords. These may be supplemented by business data such as position, company name and other similar information;
  • Communication data; communication data refers to the data resulting from your interaction with us, e.g., emails, direct/chat messages, video meetings or telephone calls, software downloaded, questions asked in user forums, and product interest information. We may also collect registration information related to your attendance at one of our events, including travel information, scheduling information, food preferences or allergies, and accessibility requests;
  • Device and browser data: when you visit or use one of our websites, platforms or applications, online and technical information from your computer or mobile device may be collected, such as: device type, location, information about the browser type and version, the operating system and version, the ISP or mobile carrier, the IP Address (or proxy server) and geographic areas derived from your IP address, time and date of access, duration of access, referring URL (if any), and identifiers that help us recognize your device and validate that you are a licensed user.


Whenever you visit our website, we collect information that your browser sends to us that is called Log Data. Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, cookie data, device data and other statistics.

We do not sell this information to anyone. We will use your information to perform and respond to your requests to us. We will not share your information with any third party outside of our organisation, other than as necessary to fulfil your requests and in accordance with this Policy. Unless you ask us not to, we may contact you via email in the future to inform you of discounts, new products or services, or changes to the Service or this Policy.



Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collect information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service. Usage of cookies is in no way linked to any personally identifiable information on our website. Some of our business partners may use cookies on our website (e.g. advertisers). However, we have no access to or control over such cookies.



Your Personal Data may be transferred to our affiliates and partners as well as to a limited number of service providers (Processors) that perform processing operations such as data storage, hosting or communication services. These service providers process Personal Data on our instructions only and have implemented state-of-the-art technical and organizational measures to safeguard the processed data. All Processors have been selected carefully and are closely monitored.

When we ask third parties to host or present at certain events, we may forward your Personal Data to the respective third party who may use this data to provide access to the event or may contact you for related marketing purposes.

If Personal Data is transferred to affiliates, partners service providers or third parties located outside the People's Republic of China which are not subject to the laws of the People's Republic of China, we will ensure that the Personal Data will be provided outside China in accordance with the conditions and procedures set out in Chapter 3 of the Personal Information Protection Law, and such recipient complies with the Personal Information Protection Law when processing Personal Data

We may disclose your Personal Data to comply with legal requirements, such as in response to a court order or a subpoena. We may also share Personal Data with our auditors, attorneys or other advisors under professional obligations of confidentiality in connection with corporate functions.



We keep your information only so long as we need it to provide the Service to you and fulfil the purposes described in this Policy except where we are otherwise required to retain such personal information in accordance with law. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or depersonalise it so that we cannot identify you.



We take precautions to protect your personal information. When you submit personal information via the website, your information is protected both online and offline. Wherever we collect personal information[ (such as credit card information)], that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect personal information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

We value your trust in providing us your personal information, thus we strive to use standard commercial means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.



Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the privacy policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.



Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take necessary steps.



You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided below:

  • Receive a copy of the personal information we have about you, if any.
  • Change/correct any personal information we have about you.
  • Have us remove any personal information we have about you.
  • Object to our use or processing of your personal information.
  • Have the information you provided to us sent to another organisation.
  • Request more details about the personal information we collect and how and why we use it and share it.



We may update this Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Policy on this page. These changes are effective immediately, after they are posted on this page, and If you continue to use the Service after those changes are in effect, you agree to the new Policy. If the changes are significant, we may provide a more prominent notice or obtain your consent, as required by law.



The best way to get in touch with us with questions or comments about the Policy or to exercise your options described above is to contact us by telephone at +86 21 5858 6150 or by email at



Effective Date: 13.09.2023

Last Updated: 13.09.2023